Shipping policy

We strive to ensure that your order arrives quickly and smoothly. Below are our shipping options and estimated delivery times.

Shipping:

Free Standard Shipping on all domestic orders over $150.
Standard Shipping: 3-7 business days — $4.99 for orders under $150.
Express Shipping: 2-3 business days — $15.
International Shipping: 10-14 business days — $35.
All orders are processed within 1-2 business days.
Tracking information will be provided via email once your order ships.
We do not ship on weekends or public holidays.
Please allow additional time for delivery during peak seasons or due to unforeseen carrier delays.
Note: These are our standard shipping rates, unless a special promotion or offer is running that may affect shipping costs.

International Orders & Customs Fees:

Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
These fees are not included in our shipping charges and must be paid by the recipient upon delivery.
We recommend checking with your local customs office for more information before placing an order.
Shipping times for international orders may be extended due to customs processing.

Order Processing & Delays:

Orders are processed Monday through Friday, excluding holidays.
Processing times are typically 1-2 business days, but this may vary during high-demand periods.
If there is an issue with your order (e.g., incorrect shipping address, payment verification), processing may be delayed until resolved.

Lost or Delayed Packages:

While we do our best to ensure timely delivery, we are not responsible for lost, stolen, or delayed shipments once they have been handed over to the carrier. If you experience any issues with your delivery, please contact the shipping carrier with your tracking number. If you need further assistance, reach out to our customer support team.

Contact Us:

For any shipping-related inquiries, please reach out to our customer support team at hello@kavalacollective.com. We are happy to assist you!