Returns & Exchanges

Please see our returns portal here: https://kavalacollective.com/a/return

RETURN POLICY

- All returned items must be unwashed, unworn, and in perfect condition. Please ensure hygiene stickers and tags are in place and return items in their original packaging.

SALE ITEMS

- Promotional sale items discounted less than 30% are eligible for return for exchange or store credit only. Items discounted 30% or more are final sale and are ineligible for return.

EXCHANGES AND STORE CREDIT

All full-priced items are eligible for return within 30 days of delivery for exchange or store credit via our returns portal here.

Full-priced returns for exchange or store credit include a complimentary return shipping label.

If you choose store credit, you’ll also receive an additional 20% bonus value to use on your next purchase.

REFUNDS

All full-priced items are eligible for return for refund within 14 days of delivery. Please note, there will be a fee of $10 for the return label.

RETURNS FOR DEFECTIVE PRODUCTS

Your satisfaction is our number one priority. If in the unlikely event there is a defective product or quality concerns beyond your control, please email us at hello@kavalacollective.com with a picture of the defect and we will work to resolve this asap!

STILL HAVE QUESTIONS?

Please reach out to our customer support team by emailing hello@kavalacollective.com - we will take care of you from there!