Returns & Exchanges

Please see our returns portal here: https://kavalacollective.com/a/return

RETURN POLICY

- All returned items must be unwashed, unworn, and in perfect condition. Please ensure hygiene stickers and tags are in place and return items in their original packaging.

- Promotional sale items discounted 30% or less are eligible for return for exchange or store credit only. Items discounted more than 30% off are ineligible for return.

EXCHANGES AND STORE CREDIT

All full priced items are eligible for return for exchange and store credit within 30 days of delivery, via our returns portal here. You will receive 120% of the original item value so that you can shop stress-free for the perfect item!

All returns for exchange or store credit will receive a free returns label.

REFUNDS

All full priced items are eligible for return for refund within 14 days of delivery. Please note, there will be a fee of $10 for the return label.

RETURNS FOR DEFECTIVE PRODUCTS

Your satisfaction is our number one priority. If in the unlikely event there is a defective product or quality concerns beyond your control, please email us at hello@kavalacollective.com with a picture of the defect and we will work to resolve this asap!

STILL HAVE QUESTIONS?

Please reach out to our customer support team by emailing hello@kavalacollective.com - we will take care of you from there!