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Terms & Conditions

Change or Cancel Order

You can change your order, or simply cancel your order any time before checkout. After you checkout and confirm your order, you cannot change or cancel your order. Your order automatically processes and we begin the packing and shipping process for you to be delivered to the address given. Upon receiving the items, if you are unhappy with them, please refer to our returns and exchanges page.

 

Returns & Exchanges Policy Full Priced Items

For more info on our Returns Policy, please see our full Returns Policy page here.

 

Online Gift Cards

Apply your online Gift Card at payment by going through the checkout process to the Credit Card and Shipping Page. There will be a box to fill in with the letters and numbers on the Gift Card that will let you apply your gift card to your order.

Shipping

We offer FREE SHIPPING on all domestic orders over $125 USD within the US & Canada via USPS. For orders under $125 USD the flat rate of shipping is $3.99. For those keen to receive their orders express, this option is available for an additional fee at checkout 🌸💕

 

We offer express domestic shipping at an additional cost of $9.99, you can select this option when checking out on the website for those keen to get their orders ASAP!

International Orders will be sent via UPS. Your order will be dispatched in 1-2 business days, and will be received between 7-14 business days depending on location. The cost of shipping does not include any taxes or custom duties that may arise depending on your country.  Please note that because of Covid-19, international orders are being delayed by the shipping companies, and may be held in customs in your specific country, out of our control. We do our absolute best to accommodate and help you receive your order, but please take note of international delays.

If you require your order by a specific date please email our Customer Service Team at customercare@kavalacollective.com and they will do their best to accomodate you. Unfortunately due to Covid-19, freight companies are experiencing delays in delivery, these delays are out of our control and we apologize in advance for any inconvenience.  Please note that our Customer Service Team is based in Byron Bay, Australia, and their hours are Monday to Friday 9am - 5pm AEST. 

 

International Shipping Customs Duty and Tax

Customs duty and tax will depend on the country you are shipping to, and thus we cannot provide an estimate for this. If you place an online order, you will be responsible for all duties, taxes and customs charges.

 

When Does the Order Ship

Your order will be shipped within one to two business days of the order being placed and processed.

 

Order Status

You can check on the order status by logging into your account and clicking on the ORDER STATUS page. Here you can enter your tracking number you received via e-mail when placing your order to see the location and estimated delivery of your items.

 

Product Care

Our products are made with high quality material that is created to last. It is sweat-resistant (shows NO sweat), highly breathable, durable, four-way stretch, anti-stink and helps block UV rays. To retain these qualities, we recommend washing on a cold temperature without cotton-based items. Hang-dry for best durability, or tumble dry low, on its own if you cannot hang-dry.   

 

Warranty

Our products are made to last for all activities, and have been endlessly tested in many different conditions to make sure. However, nothing can be perfect! If your order has been delivered new with obvious and definite defects in the product, please do not wear or manipulate, take photos and send with subject “DEFECTED ITEMS” to customercare@kavalacollective.com to receive our warranty. Our warranty does not cover damages due to wear and tear. Please use the honor system when looking for warranty.

 

Pricing

Prices are stated via USD on the US website, and all International orders will be converted to USD at checkout. Price and availability are subject to change without notice.

 

Other Questions

We would love to answer any other unanswered questions you may have! Please send any inquiries to hello@kavalacollective.com and we will reply as quickly as possible!