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Returns & Exchanges

Return & Exchange Policy 

If you are unhappy with your unopened and unused products and wish to return or exchange them, you can do so for up to 30 days from delivery for a full refund or exchange. All refunds will be credited back to the original payment method. Kavala is not responsible for covering these shipping costs. Items must be unwashed, unworn, and still in perfect condition.

U.S. Domestic & International Returns

For returns and exchanges, please follow the steps listed below: 

1. Make sure all of the items you want to exchange/return are undamaged, unworn, and in the same condition in which you received  (i.e. no makeup/deodorant stains)

2. Insert a note (handwritten is fine) with your:

  • Name
  • Email
  • Order Number
  • Choose: Return/Exchange
  • Items you are returning/exchanging for (name, color, size)
  • If you are exchanging, what sizes you would like to exchange for
  • Ship the package to address below:

    Kavala Collective Returns c/o TFC
    562 Captain Neville Drive
    Waterbury, CT 06705 USA 

    3. Email us your tracking number to hello@kavalacollective.com

    4. Once we receive & process your return we will refund/ship out your exchanged items and you will get a notification that the return has been processed. 

    Return Defective Product

    Your satisfaction is our number one priority. If in the unlikely event there is a defective product or quality concerns beyond your control, please email us at hello@kavalacollective.com with a picture of the defect. A return label will be provided. After 30 days, the product is nonrefundable.

     

    Return Label Costs

    We do not cover shipping label costs for return orders unless the item is damaged or there is an error on our end.

    We do cover shipping label cost for in-store credit returns and exchanges. 

    Still have questions? 

    Please reach out to our customer support team by emailing hello@kavalacollective.com -  Customer support will take care of you from there! 

    Size Guide

    KAVALA COLLECTIVE SIZE CHART - LEGGINGS

     

    XS

    S

    M

    L

    US

    0-2

    4-6

    8-10

    12

    AUS

    6-8

    8-10

    10-12

    14

    WAIST

    24”-26”

    26”-28”

    28”-30”

    30”-32”

    HIP

    32”-34”

    34”-36”

    36”-38”

    38”-40”

    INSEAM

    26”

    26”

    26”

    26”

     

     

    KAVALA COLLECTIVE SIZE CHART - CROPS

     

    XS

    S

    M

    L

    US

    0-2

    4-6

    8-10

    12

    AUS

    6-8

    8-10

    10-12

    14

    CHEST

    26-29”

    29”-32”

    32”-34”

    34”-37”